Digital Account Manager

We're hiring (Strictly No Agencies)

Calling all Digital Account Managers! We are on the trawl for a talented individual to join the Fishtank team as a Digital Account Manager supporting the marketing team to deliver all projects on time whilst providing the best client service!

Reporting to: Head of Digital
Salary: £Neg + Bonus + Private Healthcare
Location: Remote & Main Office (Mirfield)
Term: Permanent

Dive in...

This is a hybrid Account Manager role in which you’ll be managing client relationships and expectations alongside getting stuck in with the project management of briefs and processes and managing through the studio.

We are a mid-sized integrated digital agency with a close-knit team, and need a capable person to ensure the agency runs like clockwork. A positive can-do attitude and ability to multi-task will set you up very well for supporting the team. You'll be working through all aspects of marketing activity, liaising both internally and externally to make sure everything runs smoothly.

You will be instrumental in the day to day client servicing, supporting the delivery of marketing projects for our clients. You will be supporting all aspects of marketing activity, liaising both internally and externally. You will have fantastic people skills, great relationship building skills and an exemplary work ethic.

Personal Skills Required

  • Excellent organisational skills
  • Fantastic attention to detail
  • A friendly and approachable attitude
  • Work well in teams as well as individually
  • First-class problem-solving capabilities
  • Trustworthy and amicable
  • Ability to pass on and share knowledge
  • Excellent written and verbal communication

Technical Skills Required

  • Excellent copywriting skills
  • Strong client communication skills
  • Project management experience
  • Reporting and analytics experience
  • Cross channel experience
  • Keen eye for proofreading
  • Knowledge of the Adobe Suite
  • Microsoft Suite proficiency

Responsibilities

  • Day to day management of small projects and support for large campaigns.
  • Maintaining client market awareness through proactive research.
  • Supporting in new business pitches.
  • Provide support to the wider team on new project briefs.
  • Identifying opportunities for cross-sell within client accounts.
  • Managing financial processes including quoting, contract admin and invoicing preparation.
  • Representing the business at networking events, promoting the agency and services.
  • Attending client meetings to support the wider team.
  • General business administration duties.

Required Experience

  • 2+ year experience actively using required skills
  • Preferably an agency environment experience

What we're offering

  • Very competitive salary based on experience
  • 22 Days Holiday + Christmas to New Year
  • Bonus Scheme/ assessed annually around the business success
  • Private Healthcare Scheme
  • Training/Development Opportunities (particularly in Digital Marketing)
  • Free Parking
  • Working Flexibility/Remote Working
  • Pension (Auto Enrolment)
  • Mileage Expenses
  • Childcare Vouchers
  • Unlimited Tea & Coffee
  • Fish & Chip Fridays (Birthdays only for health reasons)
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