Senior Digital Account Manager

We're hiring (Strictly No Agencies)

We seek a dynamic and experienced Senior Digital Account Manager to join our team. The successful candidate will be responsible for managing client accounts in the digital realm, ensuring the successful execution of digital marketing campaigns, and fostering strong client relationships. This role requires strategic thinking, project management skills, and a deep understanding of digital marketing channels.

Dive in…

You’ll need to be a passionate, knowledgeable employee who enjoys working in a fast-paced, self-motivated environment and has agency experience. Display extensive experience as a client-facing Account Manager (or similar), including meeting preparation and campaign planning, with high presentation skills. With a brave and bold personality and enthusiasm, you will quickly build effective relationships with an established set of clients. At the same time, you are managing and inspiring a team of specialists in SEO, PPC and Digital Marketing.

Fishtank is B-Corp registered and accredited with the Great Places to Work badge of honour. We are committed to nurturing the talent within the agency and live by a core philosophy of promoting from within wherever possible. As a full-service integrated marketing agency, the skills and experience you’ll acquire due to the scope of the work you’ll be able to get involved in really sets this role apart and makes it an invaluable career opportunity.

Day-to-day, you’ll create and manage integrated online and offline marketing campaigns from the brief stage to delivery, efficiently and accurately. Also vital to the role is a relevant understanding of reporting and marketing analytics to help demonstrate success and continually improve services to our valuable clients.

With strong organisational and time management skills, you can successfully manage multiple projects simultaneously and quickly embrace change and innovation with constantly evolving marketing channels.

Your primary responsibilities:

Client Relationship Management:

  • Serve as the main point of contact for assigned client accounts.
  • Build and maintain strong, long-lasting client relationships through regular communication and meetings.
  • Understand client needs and objectives and translate them into actionable strategies and campaigns.
  • Proactively identify opportunities for account growth and upsell additional services to clients.

Project Management:

  • Coordinate with internal teams such as creative, content, and digital marketing specialists to ensure the successful execution of campaigns.
  • Develop timelines and manage deliverables to ensure timely completion and client satisfaction.
  • Monitor campaign performance and provide regular reports to clients, highlighting key metrics and insights.

Strategic Planning:

  • Collaborate with clients to develop digital marketing strategies aligned with their business objectives.
  • Stay updated on industry trends and best practices in digital marketing and provide strategic recommendations to clients.
  • Conduct regular account reviews to assess performance, identify areas for improvement, and adjust strategies accordingly.

Campaign Optimisation:

  • Analyse campaign data to identify trends, insights, and areas for optimisation.
  • Optimise digital campaigns to improve performance and achieve client goals, such as increased engagement, conversions, and ROI.
  • Implement A/B testing and other optimisation tactics to improve campaign effectiveness continuously.

Budget Management:

  • Manage client budgets effectively, ensuring campaigns are executed within budget constraints.
  • Monitor campaign spending and provide recommendations for optimising budget allocation based on performance.

You must have:

  • Proven Experience in digital account management or related roles, preferably in an agency setting.
  • Strong understanding of digital marketing channels, including but not limited to SEO, SEM, social media, email marketing, and content marketing.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex ideas to clients and internal teams.
  • Exceptional project management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines.
  • Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
  • Proficiency in digital marketing tools and platforms such as Google Analytics, Google Ads, Facebook Ads Manager, etc.
  • Certification in digital marketing (e.g. Google Ads certification) is essential.

Does this sound like you…

This Digital Marketing Manager role offers the opportunity to work in a fast-paced and collaborative environment, managing innovative digital campaigns for diverse clients. We’d love to hear from you if you are passionate about digital marketing and have a track record of driving results.

We welcome your application. It’s important to us that you include a cover letter and CV which outline why you are applying. Ensure you detail why you feel you will be a good fit for the role and what transferable skills and experience you have.

Required experience

  • 3+ year of experience actively using required skills
  • Preferably an agency environment experience

What we’re offering

  • Join an established B-Corp, purpose-led marketing agency
  • Competitive Salary Based on Experience
  • 22 Days Holiday + Christmas to New Year
  • Bonus Scheme/ assessed annually around the business success
  • Private Healthcare Scheme
  • Training/Development Opportunities (particularly in Digital Marketing)
  • Free Parking
  • Working Flexibility/Remote Working
  • Pension (Auto Enrolment)
  • Mileage Expenses
  • Unlimited Tea & Coffee
  • ‘Great Places to Work’ Accredited Business
Reporting to: Managing Director
Salary: £Neg + Bonus + Private Healthcare
Location: Hybrid – Remote & Main Office (Mirfield)
Job Type: Full-time, Permanent with some flexible working available

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